Returns Policy
We don’t offer returns or exchanges for change of mind, size, or colour preference. The one exception is a genuine problem with the piece itself — here’s exactly how that works.
No returns for change of mind
All sales are final once an order is delivered. We don’t accept returns or offer refunds because a piece didn’t suit you, doesn’t fit as expected, or you’ve simply changed your mind — many of our pieces are one-off or limited-run weaves, so this isn’t a policy we can make exceptions to.
Please check the fabric, region of origin, size guide, and product photos carefully before ordering. If you’re unsure about sizing or fit, message us on WhatsApp before you buy — we’re happy to help you choose right the first time.
Damaged or defective items — returns accepted
If your order arrives damaged, defective, or genuinely different from what was listed (wrong item, wrong fabric, a manufacturing fault), we will make it right with a replacement or a full refund.
- Contact us within 48 hours of delivery — the sooner, the easier this is to resolve.
- Message us on WhatsApp with your Order ID, a clear photo or short video of the issue, and a brief description.
- Keep the item, its tags, and original packaging until we’ve reviewed your claim.
We review every claim individually and will confirm next steps — replacement (subject to availability) or refund — directly over WhatsApp.
Refunds for approved damage claims
Once a damage claim is approved, we process the refund to your original payment method via Razorpay. Refunds typically land in 5–7 business days, depending on your bank.
Order cancellations
You can still cancel an order from My Orders while it’s pending or confirmed. Once an order has shipped, it can no longer be cancelled — at that point, the damage-claim process above is the only path to a refund, and only if the item arrives with a genuine issue.